V-Return policy
We offer a full refund or product replacement for any quality-related issue reported within 30 days of receiving your order. This includes manufacturing defects, hardware malfunctions, functional failures, or products that do not work as intended under normal use.
To help us process your request efficiently, please provide clear photo or video evidence showing the product condition, the specific issue, and any relevant order details if available. This allows our support team to review the case accurately and offer the most appropriate solution.
Once your claim is received, our customer support team will carefully review the information and respond as soon as possible. Depending on the situation, we may offer a full refund, a replacement product, or other suitable assistance in accordance with our after-sales policy.
We are committed to handling quality-related concerns in a fair, timely, and professional manner, with the goal of resolving issues efficiently and ensuring a positive customer experience.